Mac OsX 10.8.2 Freezing Issue

There is a known issue with OSX 10.8.2 that will cause Cite While You Write to either freeze while formatting or give you a -1712 (time out error). While a bit technical, this is what is currently “known” about the problem:

• The problem is specific to the OS X 10.8.2 update specifically, not EndNote or Word.
• The problem is directly related to the use of the AESendMessage/AESend functions used with typeApplicationBundleID or typeApplSignature for the target type.
• Using typeKernelProcessID for the target type still works. However EndNote uses the bundle signature.
• Killing the appleeventsd daemon fixes the problem temporarily (Antonin Hildebrand discovered this fact). This can also be done by logging out then logging back in.

Note: We recommend those experiencing this issue should contact Apple directly. This can help prioritize the effort. Here is the link to contact Apple:http://www.apple.com/feedback/macosx.html

 

To kill the appleeventsd process directly please do the following:

1. If EndNote or Word are stuck, restart both applications.
2. Go to Applications : Utilities.
3. Run the Activity Monitor found there.
4. Set the "Show" option at the top of the window to All Processes (not My Processes which is default). 
5. Click the column header "Process Name" to sort alpabetically.
6. Highlight the appleeventsd process.
7. Click the “Quit Process” button.
8. Try using EndNote or Word now.

[Reproduced from the endnote.com knowledge base:

http://kbportal.thomson.com/display/2/index.aspx?tab=browse&c=&cpc=&cid=&cat=&catURL=&r=0.3222928]

EndNote: Direct Export with Safari or Internet Explorer for the Mac

There are known problems using Direct Export with Internet Explorer and current Safari browsers on a Mac OSX system. In most cases, instead of importing directly into EndNote, it will instead save a file onto the desktop. This is due to the way these browsers handle MIME types; they interfere with the ability to directly export from certain websites into EndNote.

Try accessing the website and exporting using a Mozilla based browser instead (see http://www.firefox.com/). Mozilla based browsers like Firefox allow you to specify how to handle the data when you initiate a direct export, permitting you to select the EndNote application.

[Reproduced from the endnote.com Endnote FAQ pages]

Mac Deployment of Connection Files.

Recently, I have run across some problems for people using Macs with Endnote. Unfortunately, I do not have a Mac with Endnote to play with, but I have managed to find some information. The next few posts will give some solutions (hopefully) to some of these issues.

Firstly, Endnote does not by default deploy all its connection, style and filter files. This means that, for example, the connection to Durham U is not available in default deployment of Endnote.

The method to deploy all the files is below. For PCs there is an earlier post on this blog describing how to deploy all the files.

EndNote X3 and later have the ability to modify the installation to include additional content files. While this article focuses on Connection Files, it is of note that similar steps can be used to add Styles and Filters as well. 

On Mac OS: 

1.      Start EndNote to go to the "EndNote" menu and choose "Customizer."
2.     To install ALL Connection Files, place a check next to "Connections." Alternately, you can expand the Connections drop down and check only the Information Provider of interest to you.
3.      Click Next twice until the changes are complete. Click Done to close the window.