This usually happens when you are running Word as an
administrator and Endnote as a user.
Thompson have kindly rearranged their web site, so the link
to the FAQ in the original post (http://durhamendnote.blogspot.co.uk/2012/05/invalid-class-string.html)
is not incorrect.
The address you now need is this: http://endnote.com/support/faqs/endnote
and scroll down to CWYW 13, and
click on ‘Answer’.
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